Shipping

Shipping Policy

We currently offer flat rate shipping to customers in Canada, the mainland United States, and select international regions.

Domestic Shipping Canada
Standard shipping is complimentary on orders over $400 CAD.
Orders under $400 CAD may choose:
• Standard: $15 CAD. Estimated 2 to 8 business days after dispatch.
• Express: $25 CAD. Estimated 1 to 3 business days after dispatch.
Tracking details will be provided once your order has been shipped. Some remote addresses may require a surcharge. If applicable, we will contact you before shipment.

United States Shipping Mainland Only
Flat rate: $30 USD charged in CAD equivalent for standard shipping.
Delivery timelines vary by location but typically range from 5 to 10 business days.
Tracking will be provided once the package is dispatched.
Please note this rate applies only to the mainland United States. If you are located in Alaska, Hawaii, or a U.S. territory, please contact us before placing your order.

Important: Due to the suspension of the U.S. $800 de minimis threshold, orders may be subject to additional import duties and taxes. These fees are the responsibility of the customer.

Rest of World UK, EU, UAE, and other international destinations
Flat rate: $55 CAD for standard shipping.
Delivery timelines typically range from 7 to 14 business days depending on destination.
Tracking will be provided once the package is dispatched.
Local duties and taxes may apply upon delivery and are the responsibility of the customer.
If your destination is not currently included in the Rest of World grouping, please contact us at support@rhodesmosaic.com for a special shipping quote.

Lost or Missing Packages
If tracking shows delivered but the package is not received, please check with household members, neighbors, or your building management and allow 24 hours. Rhodes Mosaic is not responsible for packages lost or stolen after confirmed delivery. We are happy to assist in starting a carrier investigation or claim when possible.

Order Processing
Orders are processed within 1 to 4 business days. Once your order is prepared and shipped, you will receive a confirmation email with tracking information. Processing times are separate from carrier transit estimates.

Questions
For any questions regarding shipping or delivery, please contact us at support@rhodesmosaic.com.